Privacy Policy
1. Who we are
SILKFLOW TECHNOLOGY LIMITED (“Silkflow”, “we”) operates polartrader.tools. This notice describes information handled when you use Polar Trader. It covers this site, not a third-party site you open from a link, and not polartrader.club.
2. Account
If you register, we store the name you choose, an email address if you give one, and a password hash. We do not store the password itself. Session cookies keep you signed in.
3. Venue connections
If you connect a venue, we store the identifiers that connection needs, such as an API key or an access token. Those secrets are encrypted at rest. We use them to place and read the orders you ask for. We do not ask you to send a seed phrase or a private key by email, and a message to us should not contain one.
4. Journal
Orders and fills that pass through Polar Trader, and notes you attach, are stored so the journal and the statistics can be shown back to you. That record is part of your account.
5. Technical data and measurement
The host may log an IP address, a browser type, the page URL, and the time of a request, for security and to keep the service running. The trading app may load a Meta measurement tag to count visits. These policy pages do not load that tag. We do not sell personal information.
6. What we do not do
We do not take custody of assets and we do not run a trading account for you. We do not sell lists of customers. Chart prices on a TradingView chart are there for you to look at. They are not a product we license onward.
7. How long it is kept
Account and journal data stay while the account is open. Connection secrets are removed when you disconnect, subject to a short backup window. Request logs are kept for a limited operational period and then deleted or rotated.
8. Children
Polar Trader is not directed at children. Do not register if you are under the age required to trade where you live.
9. Other countries
The site can be opened from different places. Information may be processed in the regions where our host and the venue you connect operate, which may include places outside your country.
10. Your choices
You can disconnect a venue in the product. You can ask what we hold about your account, ask for a correction, or ask us to delete the account, by writing to [email protected]. Some records may remain where the law requires us to keep them, or inside an encrypted backup until that backup expires.
11. Changes and contact
Changes will be posted on this page. The date above is the version in force. Questions: [email protected]. The rules for using the site are in the Terms of Use.